Install AptEdge into your product, your help center, or internal portal to provide your customers and employees with instant answers to support questions. It is powered by the same AI that your support team has trained, using a configurable subset of knowledge that you choose.

Install AptEdge to your web app

Adding AptEdge to your web app is simple — it just takes a few lines of code.

Get the AptEdge install script

1. Open AptEdge in your browser (https://{your-tenant}.aptedge.io).
2. Navigate to Settings > Self Service App.
3. Under the Integration section, expand JS Snippet Integration Code.
4. If the API key hasn’t been generated, select Generate API Key.
5. Copy the JavaScript snippet by selecting the Copy button. You’ll be adding this copied snippet to your website.

Add AptEdge to your web app

Choose the guide that applies to you. Please reach out to your Customer Success Manager if you need help adding AptEdge for another site — we’re happy to help!

Add Self Service to Zendesk

Add Self Service to Salesforce

Add Self Service to your web app

Set authenticated user info

If the user is authenticated, set their name and email in the user key to enable AptEdge to identify them in usage analytics, to gather feedback, to target Proactive Answers, and for personalization.

Set user info in Zendesk

Set user info in Salesforce